Frequently Asked Questions

As a family-owned, second-generation business, we run our entire operation on authentic care for our clients and their floors.

With over 33 years of experience in the industry, we know what it takes to clean your floors and keep them clean for the years to come. 

In a nutshell, if you walk on it or sit on it, we can clean it! 

Carpet Cleaning

Upholstery Cleaning

Tile & Grout Cleaning

Hardwood Floor Cleaning

LVP/LVT Cleaning

Area Rug Cleaning (with FREE pickup!)

Vehicle Upholstery Cleaning

Mattress Cleaning

We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

It is our sincere desire that you and your family are completely safe

while we are working in your home. Please help us accomplish that by

observing the following guidelines.

1. Please remove knick-knacks and breakables.

2. Keep children and pets away from hoses, equipment, cleaning products,

and work area.

3. Keep children and pets off of carpet or floors for 3-4 hours or until

completely dry to the touch. Keep children and pets off of furniture for

6-8 hours or until completely dry to the touch.

4. Keep children and pets away from truck.

5. Walk on carpet at your own risk until completely dry. Floors may be

slippery when wet. Please advise all occupants of this hazard.

6. We WILL NOT operate truck-mounted equipment inside garage, carport

or any other structure.

When cleaning urine spots, there is a difference between cleaning the urine soiling and treating for odor. Cleaning

existing urine spots MAY NOT remove any associated odor. In fact, it could INCREASE the odor in the air space for a

temporary period of time. We will treat your pet spots for FREE on wall to wall carpet. This treatment is very thorough and usually removes most of the odor. For

heavier situations, we recommend our pet odor neutralizer, ask your technician for more information!

Pet urine can cause permanent damage to your floors and fabrics. It can also create an unhealthy indoor environment. When urine is first deposited onto a floor or fabric, it is in an almost “neutral” state which means it is easier to remove when it is fresh. Once it dries, it turns

“alkaline” and becomes more difficult to remove. If left for days or weeks, depending on the fabric or floor type, it will permanently change the dye structure, therefore causing permanent staining. Even if the soluble deposits are removed, the damage to the dye structure may already be done.

*This means that no one can guarantee complete removal of all urine spots.

If you have light colored carpet, you may have experienced dark lines around baseboards, under doors, and especially

near the HVAC return. This soiling comes from air passing through the carpet as it is attempting to go through the edge of the carpet pile, microscopic particles of soil are deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can be achieved, although not in all cases.

To help prevent filtration soiling in the future, vacuum the edges of the

carpeting on a regular basis, then wipe with a damp, white terry towel.